SSL Problem – Really Simple SSL

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This topic contains 10 replies, has 1 voice, and was last updated by   Peter Wootton .

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  • #4016

    Paul Kings
    Member

    Hoping for some help with an SSL problem. Upon installing the Really Simple SSL plugin, I discovered that one page on my website shows an error:

    “This site can’t be reached
    The webpage at mywebsite(dot)com might be temporarily down or it might have moved permanently to a new address.
    ERR_SSL_UNRECOGNIZED_NAME_ALERT”

    Please help! Thanks.

  • #4017

    Peter Wootton
    Keymaster

    Make sure that you are pointing to the https:// version of your site. Also, was your SSL certificate installed?

  • #4018

    Peter Wootton
    Keymaster

    Hmm… for some reason when I type in https://mywebsite(dot)com/any-page it comes up the same error. But when I type in http://mywebsite(dot)com/any-page the page properly loads AND the URL changes automatically to https://mywebsite(dot)com/any-page

  • #4019

    Peter Wootton
    Keymaster

    Have I done something wrong? SSL is installed.

    • #4020

      Peter Wootton
      Keymaster

      Can you pm the site, so i can check the error.

  • #4021

    Peter Wootton
    Keymaster

    What a great community. You went above and beyond to help me get this resolved. Great guy. Thanks again, man.

    • #4022

      Peter Wootton
      Keymaster

      Welcome. It’s my pleasure

    • #4023

      Peter Wootton
      Keymaster

      Good job

    • #4024

      Peter Wootton
      Keymaster

      Thank you!

  • #4025

    Peter Wootton
    Keymaster

    Could either of you explain what the issue was as it might help others if they have the same issue?

  • #4026

    Peter Wootton
    Keymaster

    The real issue was from the SSL certificate.

    Basically, only the www part of the site had the SSL. Instead of both http://www.example.com and example.com having ssl certificates, only the http://www.example.com had one. What we did was redirect the domain to the www by using redirect and/or htaccess.

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